Fiixup Help & Frequently Asked Questions

Fiixup uses a 20-Min Quick Arrival promise after booking confirmation for eligible doorstep and roadside requests. Arrival can be affected by exceptional traffic, weather, building access, distance, or technician availability, so the confirmed booking details remain the final service reference.

Yes. When a car service needs workshop equipment or a partner garage, a Fiixup mechanic can come to your location, inspect or collect the vehicle, take it to a partner garage, and return it after the work is completed. Free pickup and drop is available on eligible car-service bookings and should be confirmed at booking.

Share the vehicle make and model, exact location, the symptom or service due, whether the vehicle can be driven safely, and any parking or security access instructions. For scheduled maintenance, the odometer reading and last service information are also useful.

Many inspections, maintenance tasks and minor repairs can be handled at a safe parking location when the property permits service work. Share access restrictions in advance. Jobs needing heavy workshop equipment should be referred rather than forced into a doorstep visit.

Fiixup uses a 20-Min Quick Arrival promise after booking confirmation for eligible doorstep and roadside requests. Exceptional traffic, weather, distance, building or parking access, and technician availability can affect arrival. The promise refers to reaching the vehicle, not completing every repair in 20 minutes.

Prices shown on Fiixup are starting prices or indicative prices for the standard scope of that service. The final price can change depending on the vehicle, location, labour required, parts or fluids used, access conditions, additional faults found during inspection, distance for towing or pickup, and any extra work approved by the customer. Fiixup should confirm the expected charge before additional paid work proceeds.

The website price represents the starting or standard service scope. Real vehicles do not always need the same work. For example, one puncture and two punctures are different jobs; a battery no-start may also involve a charging-system fault; or a routine service may reveal worn parts that need separate approval. Extra labour, parts, fluids, towing distance or additional repairs can change the final amount.

Additional work should be explained before it is carried out. If inspection finds another fault or the original job needs more labour or parts than the starting scope, Fiixup should explain the issue and expected additional charge so the customer can approve the next step.

The first scope may be diagnosis. If inspection shows that parts, extra labour or towing are required, the reason and expected additional charge should be explained before you approve further paid work.

Displayed prices should be treated as starting or indicative prices unless a page clearly states otherwise. Vehicle model, parts, fluids, distance, access, time and inspection findings can change the final amount. Confirm the current quote before work or dispatch.

Ask for the specification or part details that apply to the exact vehicle model. For maintenance items such as engine oil, filters and fluids, the manufacturer schedule or owner manual is the primary reference.

No. Describe what the vehicle is doing: for example slow cranking, a warning light, overheating, brake noise, vibration, loss of power or a leak. Diagnosis should identify the likely cause before parts are recommended.

No. Routine maintenance, diagnosis and many minor repairs can be mobile. Major engine or transmission work, machining, structural accident repair, alignment and other equipment-heavy jobs require a suitably equipped workshop.

Stop driving when brakes or steering are unsafe, the engine is severely overheating, there is major fluid loss, a wheel or tyre is badly damaged, the vehicle has serious accident damage, or continued driving could create more damage or danger.

Switch on hazard lights where applicable and move to a safer position only if the vehicle can be moved without creating additional risk. Prioritize personal safety and avoid attempting repairs beside fast-moving traffic when the location is unsafe.

Severe overheating can cause major engine damage. Stop safely when possible, switch the engine off and allow it to cool. Do not repeatedly drive an overheating vehicle simply to reach a garage.

Send a map pin, nearest landmark and, on divided roads, the direction of travel or carriageway. Also explain whether the vehicle is on the main road, a service lane, parking area or inside a property.

No. A no-start can be caused by a discharged battery, poor terminal connection, charging-system fault, starter circuit or another electrical problem. Testing is better than replacing the battery by assumption.

A jump-start can provide temporary starting power to a discharged battery when the situation is appropriate. Replacement is considered when the battery cannot hold charge or fails testing. Recurring discharge can also indicate a charging or electrical fault that needs diagnosis.

Say whether the engine cranks slowly, clicks, stays silent or cranks normally without starting. Mention dashboard lights, recent jump-starts, how long the vehicle was parked and any battery warning light.

A repair may be possible for some tread-area punctures when the tyre and damage meet safe repair criteria. Sidewall cuts, major tyre damage, damaged wheels or repeated pressure loss need a different assessment and may require replacement or recovery.

Yes. Confirm the destination before dispatch where possible, such as your chosen workshop or dealership. The destination helps determine distance, access requirements and the expected recovery charge.

Share the vehicle model, condition, whether it can roll and steer, whether it is automatic, AWD or electric, pickup access such as basement parking, and the intended destination. These details help select a suitable recovery method.

Fiixup service pages currently cover Bengaluru, Chennai, Hyderabad and Mumbai. Availability can vary by exact locality, service type and technician or recovery capacity, so confirm the current service window for your location when booking.

No. Locality pages describe service areas for doorstep and roadside support. They should not be interpreted as a separate Fiixup storefront or workshop in every neighbourhood.

Choose a city or locality page for local coverage, then use the service page that matches the actual need: car or bike mechanic, scheduled service, battery or jump-start help, puncture repair, roadside assistance or towing.